Frequently Asked Questions
Everything you need to know about your Skippy Prams purchase
What is the standard shipping timeframe for a new pram?
We offer express shipping across the country. Standard orders are processed within 24-48 hours and typically arrive within 3-7 business days depending on your location.
Do Skippy Prams come with a warranty?
Yes, every Skippy Pram is backed by a 2-year comprehensive manufacturer warranty that covers structural defects and functional issues to ensure your peace of mind.
Can I return my order if I change my mind?
We offer a 30-day 'Love it or Return it' policy. If the pram is unused and in its original packaging, you can return it for a full refund, minus shipping costs.
Are the fabrics used in your prams safety-tested?
Absolutely. All our textiles are OEKO-TEX certified, ensuring they are free from harmful chemicals and safe for your baby's sensitive skin.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible interest-free installment plans through Afterpay and Klarna.
How do I clean and maintain my Skippy Pram?
Most of our fabric liners are machine washable on a gentle cycle. For the frame, we recommend wiping it down with a damp cloth and mild detergent to keep it looking new.